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TERMS AND CONDITIONS OF SALE

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DEFINITIONS

When the following capitalized words are used in these Terms, they have the meaning indicated below: a. Order: Your order for products through the website; b. Products: The goods and/or services we are selling to you; the term Products includes physical products, digital products, and video tutorials. c. Special Terms: Any additional terms and conditions that apply to your Order, as communicated by Us during the order process; d. Terms: The terms and conditions outlined herein and any Special Terms; e. Website:www.marcomodulo.com; f. Courses: In-person or virtual training courses, offered as one-on-one sessions or as part of a class; g. We/Our/Us: MODULO MARCO MODULO PRODUCTIONS CHE-448.492.833 ELISABETHENSTRASSE 12, 8004, ZURICH, SWITZERLAND

Whenever we use the words "writing" or "written" in these Terms, it includes emails unless stated otherwise.

OUR CONTRACT WITH YOU

These are the terms and conditions under which we provide Products and/or Services to you. Please read these Terms carefully and check that the details of your Order are complete and accurate before submitting it. These Terms explain who we are, how we will provide Products and/or Services to you, how you and We can modify or terminate the contract, what to do in case of a problem, and other important information.

Submitting an Order does not mean we have accepted it. Our acceptance of an Order will occur as described below. If we cannot accept your Order, we will inform you, refrain from processing the Order, and refund any payment taken (or release any pending payment). We may reject your Order due to:

  • The Product being out of stock or Courses being fully booked;

  • Unexpected resource limitations that we could not reasonably plan for;

  • Your Order violating any of these Terms;

  • An identified error in the price or description of the Product; or

  • Our inability to meet the delivery terms.

Our acceptance of your Order occurs when we dispatch the Products from our warehouse or when you receive an email confirmation of your enrollment in a Course. At this point, a contract is formed between you and Us, and these Terms become binding.

We will confirm the dispatch of Products or acceptance into a Course via email. Please note that processing payment (or placing a pending payment on your account) and confirming an Order do not constitute acceptance of the Order.

We will assign an Order number and inform you upon acceptance of the Order. Please reference this Order number in any correspondence regarding your Order.

ORDER AND TERMS MODIFICATIONS

We may revise these Terms from time to time, so you should review them before placing any future orders.

DELIVERY OF PRODUCTS

Delivery times and shipping costs vary depending on Product availability (including pre-orders) and your location. Please refer to the "Payment and Delivery" section of the website.

An Order is considered delivered when we deliver the Products to the address provided by you. The responsibility for the Products transfers to you upon delivery. If we cannot deliver the entire Order at once due to operational reasons or stock shortages, we will—except in the case of pre-orders—deliver the Order in installments. No additional delivery charges will apply. However, if you request staggered delivery, we may charge extra shipping fees. Each installment constitutes a separate contract under these Terms. A delay or defect in an installment does not grant the right to cancel other installments.

You become the owner of the Products upon delivery, provided full payment has been received.

Digital Products are sent via email link and are non-refundable.

If delivery fails and you do not rearrange delivery or collect the package, we will contact you for further instructions and may charge storage and additional delivery fees. If we are unable to reach you despite reasonable efforts, we may cancel the order.

Upon delivery, please check the Products against your order details or, in the case of Courses, verify against the confirmation email. If there is any discrepancy or damage, contact us as soon as possible, as indicated in the "Contact Us" section.

If there is an issue with your Order, you must return the Product in unused condition and in its original packaging. You must notify us within 7 days if the Products are damaged; otherwise, they will be considered correctly delivered. This does not affect any defects that could not have been discovered upon reasonable inspection. If you make an error in purchasing a Course, you must notify us within 7 days.

For deliveries within Italy, if you have not received your order within 14 days after receiving your confirmation email, contact us as indicated in the "Contact Us" section. International deliveries may take longer.

You have legal rights if we deliver Products late. While our standard service aims to deliver within 14 days of dispatch, our legal obligation is to deliver without undue delay and no later than 30 days after the contract is finalized. If we miss this deadline, you may cancel the Order or refuse delivery by contacting us as indicated in "Contact Us".

If you return delivered Products, they must be unused and in original packaging. Shipping costs will be refunded upon submission of a receipt via email (info@marcomodulo.com).

Upon cancellation (and return of applicable Products), we will refund all amounts paid, including delivery charges. Promotional items will be subject to specific conditions at the time of sale.

Please note that all Digital Products are non-refundable.

YOUR RIGHTS TO TERMINATE THE CONTRACT

Please note that all sales are final, unless the product is defective. Your rights to terminate the contract depend on what you purchased, whether there is an issue with it, and when you decide to end the contract: a. If the product is defective, you may have the legal right to terminate the contract; b. You want to terminate the contract due to something we did or informed you we would do, such as:

  • We informed you of an error in the price or description of the Product you ordered, and you do not wish to proceed;

  • There is a risk that the Product delivery will be significantly delayed due to events beyond our control;

  • You have the legal right to terminate the contract due to our mistake (including delayed delivery). In this case, you must return the Product to us, and we will refund your return shipping costs (you must send a copy of the postage cost receipt to info@marcomodulo.com).

If you terminate the contract for reasons (a) or (b) listed above, the contract will immediately end, and we will fully refund you for any Products that were not provided.

COURSES

Please note that Course bookings are non-refundable. However, students may transfer to another course within 12 months from the original purchase date upon request/approval (note: price variations may apply depending on the location/workshop transferred).

If a student cannot attend a Course for any reason but can find another stylist to attend in their place before the scheduled date, they will receive a full refund after the class completion by the replacement stylist.

If MARCO MODULO cancels a Course for any reason, the booking will be refunded. In the event of Course cancellation, stylists are responsible for any additional expenses incurred (e.g., travel costs, etc.) to attend the class.

DIGITAL CONTENT AND SUBSCRIPTIONS

Content accessed via subscription, videos, or digital products is for personal use only and may not be shared with others.

By purchasing, you agree not to:

  • Use subscriptions, videos, or digital products for public performances;

  • Store, reproduce, distribute, modify, display, perform, publish, license, create derivative works, sell, or exploit content obtained through subscriptions;

  • Circumvent, remove, alter, disable, degrade, or interfere with any content protection measures;

  • Use bots, spiders, scrapers, or other automated tools to access services;

  • Decompile, decode, or disassemble software or other digital products accessed through the service;

  • Insert code or manipulate course content in any way;

  • Use data mining or extraction techniques;

  • Upload, publish, or transmit malicious software or viruses designed to disrupt or damage any software, hardware, or telecommunications associated with the Courses.

We reserve the right to limit or terminate access to our Courses if these Terms are violated or if fraudulent/illegal activity occurs.

IF THERE IS A PROBLEM WITH THE PRODUCT

We have a legal obligation to provide Products that comply with the contract. Below is a summary of your main legal rights regarding the Product. These Terms do not affect your statutory rights.

If you wish to exercise your legal right to reject a Product (excluding digital products or videos), you must return it to us.

We will cover shipping or collection costs (we will refund shipping costs upon receipt of a copy of your shipping receipt sent to info@marcomodulo.com).

PRICE AND PAYMENT

The price of Products will be the price listed on the Order page at the time of purchase.

We take reasonable care to ensure the quoted price is correct. Prices may change at any time, but changes will not affect accepted Orders.

Despite our best efforts, some Products may have incorrect pricing, or promotional discounts may be misapplied. We verify prices and discounts before accepting Orders:

  • If the correct price of the Product (after discounts) is lower than the advertised price, we will charge the lower amount;

  • If the correct price (after discounts) is higher, we will contact you before accepting the Order;

  • If an obvious pricing error occurs (which should reasonably be recognized as such), we may cancel the contract, refund you, and request the return of any Products delivered.

Depending on the selected delivery method, prices may exclude shipping costs, which are added to the total amount due. Please check the "Payment and Delivery" section of the website.

Payments can be made via PayPal, bank transfer, credit card, or cash. We collect funds upon dispatch of the Products, but a pending charge may be placed on your account upon Order submission. Accepting payment or placing a pending charge does not constitute Order acceptance.

OUR LIABILITY TO YOU

We are responsible for foreseeable losses and damages caused by us. If we fail to comply with these Terms, we are liable for foreseeable losses caused by our contract breach. However, we are not responsible for any unforeseeable losses or damages.

Loss or damage is foreseeable if it was obvious at the time the contract was made or if both you and We knew it could happen during the sales process.

Business-related losses are not covered:

  • We provide Products for personal/domestic use only;

  • If Products are used commercially or resold, We are not liable for profit loss, business disruptions, or missed opportunities.

EVENTS BEYOND OUR CONTROL

We are not responsible for delivery delays caused by events beyond our control. If supply is delayed, we will inform you as soon as possible and take action to minimize delays.

If delays persist, you may terminate the contract and receive a refund for any unreceived Products.

PROMOTIONS

The following rules apply to all offers and promotions:

  • Promo codes cannot be combined with other offers or used for gift card purchases;

  • One promo code per Order;

  • Promo codes cannot be applied after an Order has been placed;

  • Shipping costs are excluded from promotions, unless explicitly stated;

  • If a Product is returned, the refund will reflect the discounted purchase price.

If your Order includes a free gift, you must return the gift when returning the qualifying Product.

OUR RIGHTS TO CANCEL PRODUCTS

We may cancel the contract for a Product by writing to you as soon as reasonably possible if: a. You fail to make payment when due; b. You do not allow delivery within a reasonable time; c. We reasonably believe that you are violating these Terms; d. The Product is unavailable due to stock issues; or e. An event beyond our control occurs.

HOW TO CONTACT US

We are a company based in Switzerland.

MODULO MARCO MODULO PRODUCTIONS CHE-448.492.833 ELISABETHENSTRASSE 12, 8004, ZURICH, SWITZERLAND

If you have questions or complaints, feel free to contact us. You can reach us via email using the contact form on our website or by emailing info@marcomodulo.com.

HOW WE USE YOUR PERSONAL INFORMATION

We will use the personal information you provide in accordance with the Privacy Policy stated on the website.

OTHER IMPORTANT TERMS

  • We may transfer our rights and obligations under these Terms to another organization. If this happens, we will inform you in writing and ensure that the transfer does not affect your rights under the contract.

  • You may transfer your rights or obligations under these Terms to another person only if we agree in writing.

  • This contract is between you and us. No other person shall have the right to enforce any of its terms.

  • Each paragraph of these Terms operates separately. If a court or other competent authority determines that any section is illegal, the remaining provisions will remain fully effective.

  • If we do not insist that you fulfill your obligations under these Terms, or if we do not enforce our rights immediately, that does not mean you are exempt from fulfilling these obligations, nor does it prevent us from taking action against you later.

    • For example, if you fail to pay, and we provide the Products and Courses without requesting payment, we may still require payment at a later time.

These Terms and Conditions are governed by Swiss law, and you may initiate legal proceedings regarding the Products in Swiss courts.

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